Effective: January 03, 2022

We are ATELO CC, a company registered in South Africa under company number 2010/110017/23 whose registered office address is at Fourways Manor Office Park, Building 9, 1 Macbeth Avenue, Fourways, Sandton, 2055. These are the terms on which we will arrange a booking for your flight, accommodation, transfer, excursion, ticket or other holiday requirements (the ‘Arrangements’). Please read them carefully as they set out our respective rights and obligations. References to "you" and "your" in these terms means all persons on the booking (including anyone added or substituted at a later date). "we", "us" and "our" means ATELO CC. 

Because you can book different combinations of travel arrangements with us, in these terms we use different terms to describe them. Where you book a combination of flights (or other transport arrangements), accommodation or car hire and any other tourist service(s) accounting for a significant proportion of the holiday, for the purpose of the same trip or holiday, this will create a ‘Package’. We organise our own packages and, in these terms, they are called ‘Quintrip Packages’ (A full definition of this term can be found in the Special Notice at the end of these terms). We also sell packages organised by other travel companies and in these terms, they are called ‘Third-Party Packages’. Where you book a single separate individual component from us (e.g., accommodation only or flight only), you have booked a ‘Single Component’.

When making your booking for a Single Component or a Third-Party Package, we will arrange for you to enter into contracts with the airline, hotel, excursion or car hire companies providing the service(s) detailed on your confirmation (in these terms we call them the ‘Supplier/Principal’). We act as agent for those supplier/principals; their terms and conditions will apply to your booking, and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them.

Our Terms and Conditions Content:

1. Booking and Confirmation

2. Payment

3. Special Requests

4. Insurance

5. Accommodation Ratings and Standards

6. Disabled Clients

7. Pricing and Service Charges

8. Amendment, Cancellation and Transfer of Bookings by You

9. Amendment or Cancellation by us or the supplier/principal

10. Our Responsibilities to You

11. Force Majeure

12. Prompt Assistance to those travelling on a Quintrip Package

13. Behaviour and Conduct

14. Passports, Visas and Health

15. Law and Jurisdiction

16. Complaints

17. Data Protection and Privacy

18. Delays, Missed Transport Arrangements & other Travel Information

19. Out of date range flights

20. Disclaimer

21. Special notice

1. Booking and Confirmation

1.1 By making a booking, the first named person on the bookings agrees on behalf of all persons detailed on the booking that he/she:

a) has read these booking terms and agrees to be bound by them;

b) consents to our use of personal data in accordance with our privacy policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); and

c) is over 18 years of age at the time of booking and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services; and

d) accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking. A booking is made when a) you tell us that you would like to accept our written or verbal quotation; b) you pay us a deposit (or full payment if you book close to the departure date) according to the terms of payment that appear on all the quotes we issue ; and c) we issue you with a booking confirmation. In respect of a Single Component or Third-Party Package, please note that the booking and your contract will be with the supplier/principal in question and in that case, they will issue a booking confirmation. Your booking contract will be made up of these booking terms, our privacy policy and any other written information we brought to your attention before we confirmed your booking. Until your booking has been confirmed by us or the supplier/principal in question, no contract has been formed. We reserve the right to return your deposit and decline to issue a confirmation at our absolute discretion.

1.2 Please check immediately that all names, dates, timings, and other details on any documents we send to you are correct and that the names stated are the same as in the relevant passport. If you believe that any details on any document are wrong, you must advise us immediately as changes may not be possible later and may incur charges. It may harm your rights if we are not notified of any inaccuracies in any document as soon as possible. Any changes to these details that are not as a result of an error on our part may incur an additional charge.

2. Payment

2.1 The balance of the cost of your arrangements (including any applicable surcharge) is due prior to scheduled departure, unless you are otherwise notified in writing. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 8 will become payable. Where you have booked a Single Component or a Third-Party Package, we will notify the supplier/principal that payment has not been received and they may cancel your booking and charge the cancellation fees set out in their booking conditions.

2.2 Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for Single Components or a Third-Party Package arrangement will be held by us on behalf of the supplier/principal concerned until such time as we make payment to the supplier/principal in accordance with our agreement with them.

3. Special Requests

3.1 If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will pass on all such requests to the relevant supplier, but we do not guarantee that they will be met, and we will have no liability to you if they are not. We regret that we cannot accept any conditional bookings (i.e. any booking which is specified to be conditional on the fulfilment of a special request).

4. Insurance

4.1 Adequate travel insurance is a condition of your contract with either us or the supplier/principal in question, as applicable. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you were to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

5. Accommodation Ratings and Standards

5.1 Accommodation ratings are displayed as provided by the supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation/arrangements. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied.

6. Disabled Clients

6.1 We will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. You must also promptly advise us if any medical condition or disability which may affect your trip, cruise or flight, develops after your booking has been confirmed, in case the arrangements made are no longer suitable.

7. Pricing and Service Charges

7.1 Pricing:

We reserve the right to amend the price of unsold arrangements any time and correct errors in the prices of confirmed arrangements. We also reserve the right to increase the price of confirmed Quintrip Packages solely to allow for increases which are a direct consequence of changes in:

(i) the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(ii) the level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and

(iii) the exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers.

7.2 You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed Quintrip Package (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another Quintrip Package if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.

8. Amendment, Cancellation and Transfer of bookings by you

8.1 If you wish to amend, cancel or transfer the whole or any part of your booking after a confirmation has been issued, you must inform us in writing, by email as soon as possible. This should be done by the first named person on the booking. Cancellation notices will take effect at the time we receive them.

8.2 Amendment:

Whilst we will do our best to assist, we cannot guarantee that we or any supplier/principal will be able to meet any requested change. Where we or any supplier/principal can meet a request, all changes will be subject to any applicable terms and conditions of a supplier/principal and the payment of an administration fee of R500 per person per change, as well as any further cost we incur in making the change such as increases levied by the airline, cruise line or any other supplier used to fulfil your reservation. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with the charges set out in 8.3 ‘Cancellation’ below. Please ensure that you have received written confirmation of any changes to your booking prior to travel.

8.3 Cancellation:

In the event that you wish to cancel a Single Component or a Third-Party Package, you will have to pay the cancellation charges imposed by the supplier/principal as detailed in their terms and conditions. In the event of a cancellation of a Quintrip Package, you will have to pay the cancellation charges as mentioned in the quotation you received and accepted.

Please note that cancellation and amendments charges are not refundable in any circumstances.

IMPORTANT NOTE: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge mentioned in the quote you received and accepted. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.

8.4 Cancellation of a Quintrip Package by you due to unavoidable and extraordinary circumstances: 

If you are in a position where you, or a service provider with whom we have made a booking on your behalf, has to cancel your Booking or a service due to cases of “unavoidable and extraordinary circumstances” like war, a life-threatening epidemic, Covid 19 regulations, breakdown or damage to infrastructure or trains, planes and transport services, acts of terrorism or any other natural disaster such as floods and earthquakes, making it impossible to travel safely to the destination, including conditions where your government advises you against traveling to the specific area, or on advise of your medical practitioner concerning your health, and that the situation in question has arisen after the booking was made, we will be fully committed in supporting you to change or cancel your travel plans according to the policies, terms and conditions relating to each of the services we have booked on your behalf.

Due to the fact that our travel arrangements are tailor made, we do not have a one-fits-all solution as all the service providers forming part of your itinerary have their own policies concerning cancellations and postponements for extraordinary circumstances. Therefore, every cancellation, change or postponement request from our clients caused by the above-mentioned Extraordinary Circumstances will be dealt with on a case-by-case basis and according to the terms and conditions of each service provider forming part of your itinerary.

In the case of death or serious illness preventing you or your group from traveling, we will endeavour to negotiate with our service providers to waive the cancellation charges concerning all your travel services, provided we receive an officially approved death/sickness certificate.

8.5 Transfer of a Quintrip Package booking:

If any member of your party is prevented from travelling on a Quintrip Package, that person(s) may transfer their place to someone else, subject to the following conditions:

1. that person is introduced by you and satisfies all the conditions applicable to the arrangements;

2. we are notified not less than 7 days before departure;

3. you pay any outstanding balance payment, an amendment fee of R500 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and

4. the transferee agrees to these booking terms and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in Clause 8.3 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

IMPORTANT NOTE: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

9. Amendment or Cancellation by us or the supplier/principal

As we and supplier/principals plan your holiday arrangements many months in advance, we and they may occasionally have to make changes to or cancel your booking.

9.1 Amendment by a supplier/principal to a Third-Party Package or Single Component:

We will inform you of any changes or cancellations made by a supplier/principal as soon as reasonably possible. If the Supplier/Principal offers alternative arrangements or a full refund or a partial refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the Supplier/Principal is entitled to assume you wish to receive a full refund or a partial refund.

In the case that a supplier/principal to a Third-Party Package or Single Component does not offer a full refund, but a partial refund, we will not be obligated to reimburse you in full, but only to the amount that the supplier is able to refund.

We accept no liability for any changes or cancellations made to your arrangements by the Supplier/Principal under your contract with them.

Changes or cancellations by a supplier/principal to a Third-Party Package or Single Component include flights, accommodation, transfers, activities, car rental, cruises, as well as any other service sold to you by us.

9.2 Amendment by us to a Quintrip Package:

We reserve the right to make changes to Quintrip Packages at any time. If we make an insignificant change, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers may be subject to change.

Occasionally we may have to make a significant change to your confirmed Quintrip Package arrangements. Examples of “significant changes” include the following, when made before departure:

• A change of accommodation area for the whole, or a significant part of your time away.
• A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
• A significant change to your itinerary, missing out one or more destinations entirely.
• A change of South Africa departure airport, except for airports within 150 miles (as the crow flies)

9.3 Cancellation by us of a Quintrip Package:

We shall endeavour not to cancel your Quintrip Package 60 days before your departure date, except for reasons of force majeure,  failure by you to pay the final balance, or for any other reason that we deem necessary to cancel your booking (e.g. in the event of a dispute between the client and Quintrip, insults from the client to one of our consultants, major disagreement between the client and Quintrip, communication becoming strained due to a lack of understanding, and any other reason that we deem legitimate). We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.

If we have to make a significant change to, or cancel, your Quintrip Package, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

• (for significant changes) accepting the changed arrangements; or
• having a refund of all monies paid; or
• accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available(at no extra cost); or
• if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements.

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.

10. Our Responsibilities to you

Our responsibilities to you differ according to what you have booked:

10.1 In respect of Quintrip Package arrangements:

(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the South Africa travel and tourism act, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these booking terms, if we or our suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint within a reasonable period of time, you may be entitled to an appropriate price reduction or compensation. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these booking terms and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

(2) We will not be responsible or pay you compensation for

(a) any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

• the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unavoidable and extraordinary; or
• the acts and/or omissions of the person affected; or
• Force Majeure (as defined in clause 11).

(b) loss of and/or damage to any luggage or personal possessions and money as you are reminded that you are required to have adequate insurance in place to cover any losses of this kind.

(c) Claims not falling under (a) above and which don’t involve injury, illness or death

(d) Claims in respect of international travel by air, sea and rail, or any stay in a hotel:

(e) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description (excluding any claim in relation to baggage)

(f) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised by us. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you. 

(g) Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we are not liable for the return and any cost involved as this is your responsibility to subscribe to travel insurance or cover costs at own risks.

(h) We will not accept responsibility for any damage caused by “unavoidable and extraordinary circumstances” meaning warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

(i) We will not accept responsibility for any damage caused in the context of a third party package as your contract is with the supplier/principal and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the travel arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith.

(j) In general, we will not be responsible for any damage that may occur during your trip, including the trip from your place of residence to the airport before the outbound flight and the trip from the airport to your place of residence after the return flight.

(k) In the event of cancellations or changes made by a supplier/principal to a Third-Party Package or Single Component who offers a partial refund rather than a full refund, we will not be held responsible and obligated to refund you in full, but to refund you the same partial amount that the supplier will refund us.

11. Force Majeure

Except where otherwise expressly stated in these booking terms we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned control.

12. Prompt Assistance to those travelling on a Quintrip Package

12.1 If, whilst you are on a Quintrip Package, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. We may, for example, provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance, which is not owing to any failure by us or our employees, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.

13. Behaviour and Conduct

13.1 All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

13.2 We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

14. Passports, Visas and Health

14.1 It is your responsibility to check and fulfil the passport, visa, health, and immigration requirements applicable to your trip. We can only provide general information about this. It is your responsibility to check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change, and you must check the up-to-date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.

14.2 We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

15. Law and Jurisdiction

15.1 These booking terms and any agreement to which they apply are governed in all respects by South African law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of South Africa.

16. Complaints

16.1 If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) immediately who will endeavour to put things right. If the supplier cannot resolve the problem to your satisfaction, you must also contact Quintrip immediately by telephoning our office on the telephone number mentioned on your website so that we have the opportunity to help. We make every effort to ensure that your holiday arrangements run smoothly but In the event that that the issue cannot be resolved at the time, you must write to us within 14 days of return from your trip quoting the original booking reference and giving all relevant information to; Quintrip, Atelo CC, Fourways Manor Office Park, Building 9, 1 Macbeth Avenue, Fourways, Sandton, 2055, South Africa or via email to info@quintrip.com

16.2 Where we are acting as agent, we will forward your complaint to the relevant supplier/principal for resolution. We will liaise between you and the supplier/principal if needed but we will have no liability to you for any refunds or compensation.

17. Data Protection and Privacy

17.1 Please see our privacy policy for full information regarding the way in which we use and store your personal data.

18. Delays, Missed Transport Arrangements & other Travel Information

18.1 If you or any member of your party is subject to a delay, misses your flight or other transport arrangement, or your transport arrangement is cancelled, you must contact us immediately. You must also contact the airline for other transport supplier concerns immediately.     

18.2 You have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay of flights. Full details of these rights will be publicised at airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the South African Civil Aviation Authority. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. 

18.3 We cannot accept liability for any delay which is due to any of the reasons set out in the Force Majeure clause of these Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails to check in or board on time). 

18.4 The carrier(s), flight timings and types of aircraft detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you approximately two weeks before departure depending on when you booked and paid. You should check your tickets very carefully immediately on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched, we will contact you as soon as we can to let you know.

19. Out of Date Range Flights

Some of our holidays are prepared well in advance of travel and scheduled airlines may not have loaded their seats to sell until approximately 10 months before the departure. This holiday price has therefore been calculated in anticipation that seats will be available in the specific airline booking class to which our special negotiated airfares apply.
Once confirmed we will issue an invoice recording the arrangements reserved for you and will take a deposit. A contract between us will then come into existence on the basis that the price payable will be that applicable when the airline releases the seats and the timings and other flight details will be those confirmed at that time which may be different to those advised at the time of booking. When the airline seats become available to book, should the price increase or the flight details change we will inform you of this change and give you 3 days to tell us whether you wish to continue with the booking on the basis of the confirmed price and other details or cancel and receive a full refund. If you wish to continue with the booking, we will issue a revised invoice. In the event that flight seats do not become available, you will receive a full refund of your deposit. We will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.

20. DISCLAIMER

(a) About information on our website(s)

All information contained on our website(s) and in particular about the holiday package is non-binding to Quintrip.

Please refer to the General Conditions & Disclaimers section from the package pages on our website(s).

In all cases, and before each reservation, the client will receive a quote with the final rate and the present terms and conditions. This document will be the only binding document.

(b) Holiday packages and other services offered by Quintrip are not resaleable or transferable without our written consent.

21. SPECIAL NOTICE

Definition of Quintrip Package:

A “Quintrip Package” exists if you book a combination of at least two different types of the following individual travel services, for the purpose of the same trip or holiday:

(a) transport; or

(b) accommodation; or

(c) rental of cars, motor vehicles or motorcycles (in certain circumstances); and

(d) any other tourist service not intrinsically part of one of the above travel services,

provided that those travel services are purchased together and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “Package” or a similar term.

IMPORTANT NOTE: Please note that where you have made a booking which consists of not more than one type of travel service as listed at (a) – (c) above, combined with one or more tourist services as listed at (d) above, this will not create a Quintrip Package where the tourist services:

- do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or

- are selected and purchased after the performance of the transport, accommodation or car rental has started.

These bookings will be treated as “Single Component” bookings.